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Frequently Asked Questions

When and where do you deliver?

We deliver to Santa Barbara, Montecito, Summerland, Carpinteria, Goleta, Ventura, and Ojai on Tuesdays. We deliver to parts of Los Angeles on Wednesdays: Pacific Palisades, Santa Monica, Brentwood, Venice, Beverly Hills, Bel Air, Calabasas, and Sherman Oaks. Please write us at hello@poe-and-co.com if your zip code doesn't work. We try to be as accommodating as possible.

What type of food do you cook?

We create seasonal, simple, balanced, and approachable modern comfort food. Menus are designed to hold in the fridge and we have freezer-friendly options as well.

Do you deliver everything chilled?

Yes, we deliver everything in chilled tote bags. You pay $35 in advance for a tote bag and 2 ice packs, which we collect either on your next order or when you request a pick up. We refund you the $35 if all items are returned. Tote bags are $15 each Ice packs are $10 each

Do I need to be home when the food arrives?

No. We will leave everything by the front door in a shady spot. The tote bags and ice packs will keep food chilled for hours. If your residence requires a gate code, please include that in your profile for delivery.

What does everything cost?

There is a $120 food minimum per order (not including sales tax). As long as you meet the minimum, you can order however best suits your needs. THIS IS AN ALL-INCLUSIVE SERVICE, WHICH MEANS THAT DELIVERY IS FREE & TIPPING IS NOT REQUIRED. (If you really feel the need, you can leave something in your bag for pickup).

What is the cutoff to order?

The cut-off to order is each Saturday 11 pm prior to the following week's delivery.

How do I know when there's a new menu?

The best way to find out about new menus that are ready to order is to subscribe to our weekly menu newsletter.

What is the $35 bag charge?

We require a $35 deposit for the tote bag and ice packs we deliver your food in. That will be refunded to your digital wallet upon return of all items. We will send you an email reminder the following week. Tote bags are $15 each and ice packs are $10 each.

What time do you deliver?

We typically deliver between 1pm-5pm. The chilled tote bags are designed to hold the food cold for hours if you aren't home.

How do I use my bag credit?

When you return your bag/ice packs, you will be credited $35 to your virtual wallet. When you place your next order, you will see a "use balance" box to check under the total in your shopping cart.

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